I ordered some Brown stuff and Procreate from TFM back in September and have yet to receive my products.
I communicated with Ed Fortae multiple times and re-sent my mailing address. Each time he claimed he would sort out the problem and I would get my order with tracking, but he never send me any information. The only time I have received any communication from him is when I emailed first. This happened several times and I naively gave them plenty of time to respond and/or send the order - now I cannot get my money back via paypal or my bank. I have continued to email Ed and now I don't get any kind of response at all. Troll Forged Minis has essentially stolen $30 from me.
I strongly caution anyone from purchasing from this company. Their communication is terrible and they do not follow through on their promises.
I am still open to working with them if they decide to start communicating better but based on my past experience, this will not happen.
Hopefully this helps anyone who might be on the fence about the reliability of this company.
Post by Troll Forged on Nov 24, 2013 17:55:25 GMT -5
Hi I'm trying to figure out who this is also. I understand a few orders have been missplaced or lost however I can't seem to find anything missing from this person and if I had the right ID would refund for them also? I had only one order come through for GS,BS and procreate as of late was this you?
If the package was lost we replace them or refund money. All I need is a request in email with your name, paypal email, and the total amount you ordered. I can then fix it or replace it. We had a few items change name in the store which really put some confusion at first but it's getting sorted out now. I had a few orders go out late and a few were lost but over all the rest have been fine and showed up for people.
This brings me to my next question I've had a few people email me a couple times but not aware exactly who is who due to the volume we have been working with. Paypal tranaction ID from your end do not help us or me in particular find a package very easy. Emails and names help much more. Please email me again and I'll make sure to check for your order. I may be doing so now and finding it hard to get.
I vaguely remember a putty order with issues but can't remember the name or person as I've not heard anything since or in a while about the specific order. I'm working to get us internet in the shop soon which will make this much easier as well. We have been operating there with out it since we moved and it has not helped but a small company like us has limited budget and need to operate safely for people.
I'm sorry to hear this and 99% is my fault I'm sure but will fix it for you. Ed
Troll Forged Miniatures trollsforge.com/ "TBH the professionals out there still put their pants on one leg at a time. everyone is faking it, the very fact you're out there doing it makes you professional." Borak